Personal Data

Personal Data Protection Policy

This Personal Data Protection Policy (the “Policy”) explains how personal data collected through this website (the “Site”) is used by Eurial, acting as data controller.

This Policy may be updated in accordance with changes in applicable laws and regulations or developments in Eurial’s activities, particularly regarding products and services offered.

“Personal Data” refers to any information relating to you that allows you to be identified directly or indirectly as a natural person.

Further information about Eurial is available in the Legal Notice.

1. Why does Eurial collect your data?

1.1 – Login and identification data

Creation and management of your personal account

Personal data is collected via the registration form and stored in a computerised file. This enables you to create and make use of the features of a personal account, as well as to log in to the website via that account. The legal basis for processing is the implementation of pre-contractual measures and/or the performance of the contract (Article 6(1)(b) of the GDPR).
The data collected will be shared with the relevant department(s) within Capra.

Website security

We may need to retain digital records of your visit to our Website in order to prevent and detect security incidents, and to safeguard your Personal Data and our information systems. The legal basis for this processing is legitimate interest (Article 6(1)(f) of the GDPR).

Log files are retained for a period of 6 months from the date of the activity.

Data collected via hCaptcha

A Captcha system (hCaptcha) is installed on data collection forms. This system helps distinguish human users from automated systems in order to detect misuse of the website, prevent attempts at fraud and enhance the effectiveness of the services offered. It therefore protects Capra as well as your personal data.

As part of its operation, hCaptcha may process certain technical metadata and log data, most commonly in the form of IP addresses.

For further information on how hCaptcha collects your personal data, please consult their privacy policy.

1.2 – Contact form

Personal data is collected via the contact form and stored in a computerised database. The legal basis for processing is consent (Article 6(1)(a) of the GDPR). This enables us to respond to your enquiries or complaints and to follow them up.

Fields marked with an asterisk on the form must be completed. Otherwise, your enquiry cannot be processed.

The personal data collected will be passed on to the department responsible for handling your enquiry, depending on the nature of the enquiry.

Please be advised that Capra monitors the complaints submitted to it, which enables it, in particular, to identify individuals who make repeated complaints for the sole purpose of obtaining a refund for products purchased. Capra reserves the right to cease responding to complaints from such individuals.

1.3 – Application form

Personal data is collected via the application form and stored in a computerised database. The legal basis for processing is the implementation of pre-contractual measures (Article 6(1)(b) of the GDPR). This enables us to process your application and select candidates. Your CV may also be retained in our database to form a ‘CV database’ and to contact you at a later date should a vacancy match your profile.

Fields marked with an asterisk on the form must be completed. Failure to do so will mean your application cannot be considered.

Application managed by the website publisher

The personal data collected will be disclosed to the following recipients: recruitment staff at Capra and/or the manager of the recruiting team. For the recruitment of temporary workers, this data is also disclosed to the temporary employment agencies Itzu Diest or Actief Interim Diest.

Personal data collected as part of applications is stored in a computerised database. The legal basis for processing is the implementation of pre-contractual measures (Article 6(1)(b) of the GDPR).

It is retained for 2 years following the processing of your application.

1.4 – Application to join the co-operative

Personal data is collected via a form and stored in a computerised database. The legal basis for processing is the implementation of pre-contractual measures (Article 6(1)(b) of the GDPR). This enables us to process your application to join the co-operative.

Fields marked with an asterisk in the questionnaire must be completed. Otherwise, your application cannot be processed.

The data collected will be shared with Capra.

It is retained for 2 years.

1.5 – Community management

When you interact with Capra on social media:

https://be.linkedin.com/company/capra-eurial
https://www.instagram.com/soignon_belgium/
https://www.facebook.com/Soignonbelgium/
for example, if you send us a public or private message, or if you take part in a competition on our page, your personal data (first name, surname, username used, information provided in the message) may be processed. In most cases, this data is not extracted from the social media platform and is not recorded. The legal basis for the processing is legitimate interest (Article 6(1)(f) of the GDPR).
This data is processed for the purposes of managing social media engagement and moderation.
Community management, or social media engagement, is carried out by our service provider Synapse, which therefore has access to your data.

1.6 Managing cookies

Information on managing cookies is available here.

2. Details regarding recipients and retention periods

2.1 – Public and judicial authorities

Personal data may be processed in connection with the handling of requests from public or judicial authorities or in the context of communications with any authorities. The legal basis for such processing is legitimate interest (Article 6(1)(f) of the GDPR).

The data collected will be disclosed, within Eurial or the AGRIAL Group, to the individuals concerned by the requests/communications with the authorities, to the AGRIAL Group’s support departments, including the legal department, and may be shared with advisers, service providers and/or data processors.

It is retained for the duration of the proceedings before the relevant authority.

2.2 – Further details regarding retention periods

At the end of the retention periods detailed in the processing operations above, your personal data will either be deleted or anonymised. However, your Personal Data may be retained for a longer period in so-called ‘interim’ archive databases in accordance with legal obligations, in view of applicable statutory limitation periods, or to safeguard Eurial’s rights, until all legal remedies have been exhausted; it will then be deleted or anonymised.

3. Your rights regarding your data

You may access your personal data, rectify it, request its erasure or exercise your right to restrict the processing of your data. Where the use of your data has required your consent, you have the right to withdraw that consent at any time. In certain cases, you may also object to the processing of your data and exercise your right to data portability.

To exercise these rights or for any queries regarding the processing of your data, you may send an email to rgpd@eurial.eu.

If you are not satisfied with the way we have handled your request, you may lodge a complaint with the relevant supervisory authority.

Personal data collected when you exercise your rights in relation to your personal data is stored in a computerised database (a SaaS tool hosted within the European Union by a third-party provider). The legal basis for the processing is compliance with a legal obligation (Article 6(1)(c) of the GDPR). This enables us to process your requests to exercise your rights. The personal data collected will be shared with the department responsible for processing your request, depending on the nature of the request, as well as with the department responsible for personal data protection within the AGRIAL Group.

It is retained for the calendar year in which the request was made, plus five years.